Frequently Asked Questions

Buyer : When I go to pay on the checkout page it says Tax - Service charge What does this mean is this Vat ?

Seller : Our export office is in china and all company's based in china don't charge vat. The service charge is for arrangement of the products to be exported from our country to yours. Our company list products for the same price as the manufactures and we add our service charge which is only 17.5%.

Buyer : Are your products fake ?

Seller : We sell Branded and non-branded products both. There are many products in your local shops which may look the same as a brand name product which is not made by that brand owner. Most TVS look the same don't they? You can go into any supermarket and buy there basic brand or a branded product - Looks the same and it tasts the same?

Buyer : Why do you have a office in china and a office in the united kingdom ?

Seller : The office in the united kingdom is the owners office and if you have any problems with dealing with our company ' You can contact our manager. This web site is owned my Arif'sWholesale. Arif's Wholesale is a leading marketing company which helps websites gain sales through an online business.

Buyer : Can anyone buy from your company , Do I have to have my own business ?

seller : Any registered resellers can buy products through this web site . You can be a personal seller on a online auction site . You can buy products for your self for personal use as long as you are a reseller. You can be a wholesaler or a drop shipper to use our site. We strictly work with the resellers only.

Buyer : Do you offer shipping worldwide ?

Seller : We offer shipping worldwide by , EMS , UPS , FEDEX , DHL , and Royal mail All products are sent signed for.

Buyer : What payment options do you accept ?

Seller : We accept credit cards, debit cards and paypal through the web site. We also offer bank transfer and western union and letter of credit.

Buyer : Are your payments secure ?

Seller : Yes, all payments are secure and backed up with a 32bit secure & encrypted server. We also accept credit cards as a form of payment, Which is safe for the buyer If the buyer doesn't get the products they are covered with their credit card company. We are different from many other companyies. Most internet companyies don't accept credit cards.

Buyer : Do your products come with any warranty ?

Seller : Yes all of our products come with one year International warranty.

Buyer : What happens when a product is faulty ?

Seller : The product will be fixed or refunded or replaced. Please view our terms for more details

Buyer : Do you charge a fee to sign up to the web site ?

Seller : Yes. We offer no fee to browse this site without looking at the price. However, We charge a fee of £39.99. We charge this fee, because we will be posting your goods as a drop shipper without our company name. We will be taking the responsibility of posting your each order to your buyers. We charge this small fee only once for life. You do not have to pay a yearly fee with us. You only pay £39.99 once to be an authorised user of our products and be able to resell them.

Buyer : Can I trust you as my supplier ?

Seller : We have a trade pass on big back to back wholesale sites like alibaba and tradekey and our company has been looked into by a third party. We also offer save payment options for example credit card which means you are covered if you have any problems. We are looking to build a good relationship with our customers for long term business partnership and success.

Buyer : How long does shipping take ?

Seller : When payment has cleared Shipping can be from 3 to 10 working days max depending on what country you are from.